Remote Customer Service Specialist
Job Summary
Supporting multiple brands, the full-time Remote Customer Service Specialist will assist customers with inquiries, promote products, and manage a high volume of inbound calls while working from home in Kentucky.
Key responsibilities
- Handle a busy day of inbound customer inquiries, including confirming refunds, taking payments, and placing orders
- Promote additional products during customer interactions to enhance sales opportunities
- Personalize customer experiences by addressing questions and analyzing account data
Required qualifications
- 12+ months of customer service experience
- Ability to work in a virtual environment with a structured schedule
- Proficiency in navigating multiple systems and screens
- Capability to troubleshoot technical issues with minimal assistance
- Must provide a distraction-free work from home environment
Complete Job Description
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