Remote Customer Service Specialist

Job Summary

Supporting a high-volume customer service environment, the full-time contract Remote Customer Service Specialist will handle inbound inquiries, make occasional outbound calls, and update customer information while working remotely.

Key responsibilities

• Answer a high volume of inbound customer calls and provide accurate information
• Make outbound calls as needed and document customer interactions
• Navigate multiple computer systems to assist customers while maintaining productivity and quality standards

Required qualifications

• 2 years of customer service experience
• Experience in a high-volume inbound call center environment
• Strong typing and data entry skills
• Ability to multitask between multiple systems while speaking with customers
• Reliable internet connection and dedicated workspace