Job Summary

A software developer needs applicants for an opening for a Remote Customer Service Specialist.

Core Responsibilities Include:

• Creating best in class, meaningful experiences for new and existing patients, physicians and clients over the phone and email
• Acting as a guide and advocate for our patients and providers on the prior authorization process
• Prompting clients when authorizations are ending in order to prepare for re-authorization

Qualifications Include:

• High School Diploma or GED equivalent
• Knowledge of and ability to use and apply medical terminology
• Experience with healthcare/pharmacy related customer support
• Knowledge of computer systems and electronic medical records
• Ability to demonstrate customer service skills in interactions with all patients, families, and staff including in high volume and stressful situations