Remote Customer Service Specialist Dispatcher in O Fallon

Job Summary

A service company has an open position for a Remote Customer Service Specialist Dispatcher in O Fallon.

Candidates will be responsible for the following:

• Evaluating customer calls and assign the best technician to each service appointment
• Meeting daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls
• Relaying accurate information to technicians, ensuing proficient, quality customer experiences

Required Skills:

• Proven track record in customer service
• IT competent; good typist and proficient with phone systems
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communications
• Passionate about The Spengler Company and loves the brand
• Ability to build trust, diffuse conflict and hold others accountable