Job Summary
An insurance services company is seeking a Remote Customer Service Specialist I in Portland.
Must be able to:
- Respond to external customers inquiries with timely and accurate information
- Follow documented processes/workflow while looking for ways to reduce customer effort
- Meet or exceed individual performance goals
Qualifications for this position include:
- Must be located in the Portland, ME area and able to train on site before moving to the remote location
- High school diploma or equivalent required
- Prior relevant experience, military service and/or college degree preferred
- Strong customer service skills with the drive to meet/exceed customer needs
- Strong verbal/written communication and interpersonal skills
- Demonstrated ability to work in a fast paced, structured environment, handling large call volumes