Job Summary

A solar energy company is searching for a person to fill their position for a Remote Customer Service Specialist Team Lead.

Individual must be able to fulfill the following responsibilities:

• Respond to customer requests via phone, email, and live chat
• Meet team and customer performance metrics, goals, and deadlines
• Identify potential sales opportunities with customers regarding their product needs or up selling related products

Required Skills:

• Minimum of 1 year Call Center work experience
• Strong de-escalation skills Intermediate knowledge of Microsoft software
• Excellent interpersonal, verbal, and written communication skills
• Ability and willingness to learn and adapt quickly to rapidly evolving business processes
• Highly self-motivated with the ability to prioritize complex, diversified responsibilities