Job Summary

An education company is searching for a person to fill their position for a Remote Customer Service Student Experience Associate.

Core Responsibilities of this position include:

• Manage and create a welcoming environment for student communities (current and alumni)
• Track and monitor customer service inbox and respond to all student inquiries within 24-48 hours
• Help facilitate student orientation, including scheduling and sending event reminders

Qualifications Include:

• At least 2 years of customer service experience
• Highly organized
• Great written and verbal communication skills
• Tech and system savvy; familiar with Google Suite
• Ability to define, prioritize, and solve key operational challenges and processes
• Demonstrated commitment to quality customer service