Remote Customer Service Student Experience Associate

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Jan 08, 2021

This job expires in: 14 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Part Time

Employer Type: Employer

Career Level: Experienced

Job Summary

An education company is searching for a person to fill their position for a Remote Customer Service Student Experience Associate.

Core Responsibilities of this position include:

  • Manage and create a welcoming environment for student communities (current and alumni)
  • Track and monitor customer service inbox and respond to all student inquiries within 24-48 hours
  • Help facilitate student orientation, including scheduling and sending event reminders

Qualifications Include:

  • At least 2 years of customer service experience
  • Highly organized
  • Great written and verbal communication skills
  • Tech and system savvy; familiar with Google Suite
  • Ability to define, prioritize, and solve key operational challenges and processes
  • Demonstrated commitment to quality customer service

COMPLETE JOB DESCRIPTION

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