Remote Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor - Remote.

Key Responsibilities

• Supervise Call Center Teams to ensure performance standards are met
• Manage daily operations and provide feedback on customer service correspondence
• Oversee and mentor Customer Experience Specialists while handling administrative HR tasks

Required Qualifications

• High School Diploma or equivalent required
• Understanding of mortgage servicing, including escrow and payment application
• Proven leadership or managerial experience
• Expert knowledge of customer service principles and practices
• Analytical ability to apply data to processes and solutions