Remote Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor (Remote).

Key Responsibilities

• Manage day-to-day operations and ensure department KPIs are met
• Coach, mentor, and train Customer Service Representatives to develop a high-performing team
• Monitor performance, provide feedback, and resolve escalations professionally

Required Qualifications

• High school diploma or equivalent; college degree preferred
• 4-5 years of relevant management experience
• Customer service experience with proven supervisory skills
• Working knowledge of MS Office and performance evaluation procedures
• Schedule flexibility to meet call center hours of operation