Remote Customer Service Supervisor

Job Summary

Leading a remote team of customer service representatives, the full-time temporary Remote Customer Service Supervisor will oversee operations in the Treasury Services department, ensuring high-quality service delivery and compliance while mentoring up to 18 staff members.

Key responsibilities

• Supervise, mentor, and motivate a team of Treasury Services customer service representatives to enhance performance and development
• Monitor inbound call operations to ensure compliance with departmental policies and maintain high standards of customer service
• Conduct performance evaluations and implement training programs to improve team capabilities and service delivery

Required qualifications

• Minimum of 3 years of experience in a financial institute's customer service department, with at least 1 year in a supervisory role, preferably in Treasury Services
• Strong understanding of banking operations, particularly in transfer-related services
• Proficient in call center technologies and software; experience with CRM systems is a plus
• Strong analytical skills with a focus on data-driven decision-making
• Ability to work independently and manage multiple priorities in a fast-paced environment