Remote Customer Service Supervisor

Job Summary

Overseeing a remote team of customer service representatives, the full-time Supervisor HCM Intake will manage day-to-day operations, ensure client service expectations are met, and focus on staff development to deliver exceptional service.

Key responsibilities

• Supervise and manage a team of inbound and outbound customer service representatives
• Ensure successful achievement of client service expectations and Health Benefits' service objectives
• Facilitate staff development and training to enhance team performance

Required qualifications

• High School Graduate or equivalent with 4 years of relevant experience
• One year of supervisory experience in a customer service environment
• Two years of customer service experience, preferably in healthcare
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Medical Coding Certification is preferred