Job Summary
A human resources consulting firm has an open position for a Remote Customer Service Team Leader in Urbandale.
Core Responsibilities Include:
- Providing assistance to the team by answering daily questions
- Focusing on continuous improvement of the team
- Continuing interactive communication with each team member
Skills and Requirements Include:
- Associate's degree or equivalent work experience
- 2-3 years of supervisory experience in a call center or contact center environment
- Proven ability to maintain an acceptable level of performance in all currently-measured areas
- Ability to maintain confidentiality
- Ability to motivate and coach staff in a team environment