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Remote Customer Service Technical Specialist

Job is Expired
Location: Oregon
Compensation: To Be Discussed
Staff Reviewed: Thu, Jun 17, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A software services firm is seeking a Remote Customer Service Technical Specialist.

Core Responsibilities of this position include:

  • Resolving moderately complex technical and product related issues reported by users
  • Testing and identifying defects by documenting in the tracking system
  • Liaising with internal escalation, development, and functional teams for issue resolution

Skills and Requirements Include:

  • Bachelor’s Degree or equivalent relevant experience
  • 2+ years’ experience in a B2B technical customer service or implementation role
  • Working knowledge or experience with cloud computing platforms such as Azure, Google Cloud, and AWS
  • Working knowledge of database technologies such as Microsoft SQL Server or Oracle

COMPLETE JOB DESCRIPTION

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