Remote Customer Service Technician

Job Summary

A company is looking for a Customer Service Technician - Email and Chat.

Key Responsibilities

• Provide real-time customer support via chat, ensuring prompt, accurate, and professional responses
• Monitor and manage multiple customer conversations simultaneously while maintaining high service quality
• Coordinate closely with ground support teams to track drone deliveries and resolve issues

Required Qualifications

• Minimum of 1-2 years of customer service experience, preferably in a remote or chat-based support role
• Proven ability to multitask effectively in a fast-paced, high-volume environment
• Experience using CRM systems, with Salesforce strongly preferred
• Reliable high-speed internet connection and a distraction-free remote work environment
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed