Job Summary

A business services company is filling a position for a Remote Customer Service Technician.

Core Responsibilities Include:

• Providing end-user mobile technical support remotely or face to face
• Performing other duties as assigned to support device hardware and software as required
• Utilizing an electronic Help Desk ticketing system

Qualifications Include:

• 30% travel
• Above average ability to interpret, analyze, troubleshoot and resolve technical problems
• Must possess excellent communication skills including verbal, written, and telephone etiquette
• Must have a strong desire to learn and be able to follow policies and procedures
• Must be decisive, conscientious, and interact well in a team environment
• Must have working knowledge of computer hardware, software, and peripheral devices