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Remote Customer Software Support Agent

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Jul 15, 2022
Job Category: Customer Service
Employer Type: Employer

Job Summary

A technology and services company has a current position open for a Remote Customer Software Support Agent.

Candidates will be responsible for the following:

  • Assisting Brokers, and Company Administrators with a broad range of topics across the platform
  • Educating users on best practices, troubleshooting steps, and ways to maximize their efficiency and effectiveness
  • Documenting information about the case, resolution or feedback in order to help inform the strategic direction of the company

Qualifications Include:

  • 3 years in a customer-facing role
  • 1 year SAAS support experienc
  • 1 year call center experience
  • Strong communication and interpersonal skills are a must, including exceptional phone and written skills

COMPLETE JOB DESCRIPTION

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