Job Summary

A security services company is filling a position for a Remote Customer Solutions Center Technical Support Representative.

Core Responsibilities Include:

• Answering technical service, contractual, alarm, and data entry inquiries
• Assisting customers with new products, billing issues, contracts, etc
• Troubleshooting customers' alarm systems establishing and resolving the root cause of the issue

Qualifications for this position include:

• 1-3 years customer-facing experience required
• 1-2 years industry experience strongly desired
• High level of customer focus and relationship building
• Excellent listening skills
• Ability to pass certification for CSC Customer Service Representative upon completion of training
• Proficient with MS Word and Outlook