Remote Customer Solutions Representative

Job Summary

Providing exceptional customer support, the full-time Remote Customer Solutions Representative will assist customers with inquiries related to wireless and telecom services, resolving issues and delivering solutions while working from home.

Key Responsibilities

• Respond to inbound calls, addressing questions about service plans, upgrades, and billing
• Take ownership of issue resolution and perform troubleshooting for mobile devices and networking problems
• Act as a customer advocate, effectively de-escalating challenging situations and identifying sales opportunities

Required Qualifications

• High school diploma or GED
• At least 6 months of customer service or sales experience preferred
• Strong computer literacy and ability to navigate multiple systems
• Familiarity with telecom products and mobile operating systems
• Ability to maintain flexibility for various shifts, including evenings and weekends