Remote Customer Solutions Specialist

Job Summary

Working remotely on a full-time basis, the Remote Customer Solutions Specialist will utilize critical thinking and multiple software tools to assist customers with their inquiries, provide solutions, and ensure accurate order information while fostering a positive team environment.

Key responsibilities

• Analyze customer situations and provide strategic solutions within the business model
• Ensure customers have up-to-date information regarding their orders and manage escalated situations tactfully
• Collaborate with various departments to support customer needs and maintain a positive professional attitude

Required qualifications

• Proficiency with Office 365 and Windows system/internet navigation
• Ability to type at least 40 words per minute and maintain consistent internet speeds of 75mbps download and 10mbps upload
• Availability to work a training schedule from 9 AM - 5:30 PM ET for 60 days and a post-training schedule from 9:30 AM - 6 PM ET
• Legal residency in one of the specified states
• No degree required; relevant skills and experience are prioritized