Remote Customer Solutions Specialist
Job Summary
Working remotely in a full-time capacity, the Remote Customer Solutions Specialist will engage with customers through phone, live chat, and email, addressing their unique needs while employing creative problem-solving skills and maintaining a high-quality customer experience.
Key responsibilities
- Communicating empathetically and confidently with customers in a fast-paced environment
- Investigating complex customer situations by analyzing information across multiple systems
- Using sound judgment to make decisions regarding credits, refunds, and other customer resolutions
Required qualifications
- Conversational fluency in English with strong verbal and written communication skills
- Experience using Office 365, Windows systems, and multiple software platforms
- Typing speed of at least 40 words per minute
- Reliable high-speed internet connection of at least 75mbps download/10mbps upload
- No degree required; relevant skills and experience are prioritized
Complete Job Description
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