Remote Customer Success Advocate

Job Summary

A business services company is filling a position for a Remote Customer Success Advocate.

Must be able to:

• Provide world class support to customers via email and chat to ensure their success
• Lead online one-on-one demos and webinars to educate customers on networking tools
• Create reports and analysis to support and highlight the voice of the customer

Required Skills:

• Prior experience in a customer service or consulting role
• Ability to manage multiple priorities while maintaining strict attention to details
• Strong communication skills and the ability to effectively drive a conversation
• Excellent problem solving and critical thinking skills
• Ability to work closely with marketing to identify customer and brand advocates
• An affinity for small business and/or an entrepreneurial spirit