Remote Customer Success Agent

Job ID: Available for Members

Location: Nationwide

Compensation: Salary

Staff Reviewed: Tue, Apr 16, 2019

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A software company is seeking a Remote Customer Success Agent.

Must be able to:

  • Provide assistance to customers as a product expert
  • Resolve basic to complex support problems for customer inquiries received via email and live chat
  • Recognize complex issues and report or escalate them to your supervisor

Position Requirements Include:

  • Customer support experience dealing with issues, troubleshooting and problem resolution
  • Exceptional writing abilities to provide clear and empathetic customer support through email and live chat
  • Strong communication and interpersonal skills
  • Strong Web and Mobile App navigational experience, and the ability to pick up new technology quickly
  • Ability to efficiently manage multiple projects and tasks at the same time
  • Passion for and responsibility to the customer