Job Summary
A software company is seeking a Remote Customer Success Agent.
Must be able to:
- Provide assistance to customers as a product expert
- Resolve basic to complex support problems for customer inquiries received via email and live chat
- Recognize complex issues and report or escalate them to your supervisor
Position Requirements Include:
- Customer support experience dealing with issues, troubleshooting and problem resolution
- Exceptional writing abilities to provide clear and empathetic customer support through email and live chat
- Strong communication and interpersonal skills
- Strong Web and Mobile App navigational experience, and the ability to pick up new technology quickly
- Ability to efficiently manage multiple projects and tasks at the same time
- Passion for and responsibility to the customer
