Remote Customer Success Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Sep 22, 2020

This job expires in 26 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

An an information technology company is searching for a person to fill their position for a Remote Customer Success Analyst.

Core Responsibilities of this position include:

  • Work with a senior member of our customer success team to help our clients achieve their policy goals
  • Talk with our clients, learn their unique challenges, and propose solutions
  • Prepare custom Excel reports using government data

Must meet the following requirements for consideration:

  • Bachelor's degree
  • Knowledge of U.S. government demonstrated through internships, work, or volunteer experience
  • Intermediate Excel (pivot tables, vlookups, equivalent functions)
  • If working from outside the D.C. area, ability to work during U.S. East Coast business hours