Job Summary
An IT service management company is searching for a person to fill their position for a Remote Customer Success and Support Community Strategy Director.
Core Responsibilities of this position include:
- Helping define and execute on the community strategy, roadmap, and success metrics
- Developing a community content strategy
- Nurturing, managing, and inspiring a passionate team of Community builders
Applicants must meet the following qualifications:
- 5+ years in Community Management with experience scaling Community Programs
- A strong communicator and writer
- Being successful in this role will require you to excel at both internal and external communication
- Passion about being a community and customer advocate
- Flexibility and adapting quickly when priorities change
- Experience working with a developer community
