Job Summary

A computer software company is seeking a Remote Customer Success Billing Specialist.

Candidates will be responsible for the following:

• Managing customer accounts, generating invoices, collecting payments, and updating accounts to reflect changes
• Answering customer questions about billing and account status
• Accurately identifying and resolving any billing and account errors or issues

Position Requirements Include:

• Demonstrated passion for helping company's users
• Demonstrated strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal department
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Proven superb organizational, attention to detail, and time management skills
• Ability to review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines