Job Summary
A portfolio management company has an open position for a Remote Customer Success Director.
Core Responsibilities Include:
- Building and retaining a high performing collaborative team
- Developing and assigning data driven retention and upsell targets
- Maintaining customer account activity history and other health indicators
Qualifications for this position include:
- Ability and willingness to travel at least 25%
- Presents at notable industry conferences
- 12 years relevant experience of enterprise account management
- Experienced in data driven approach to retention risk identification and mitigation planning
- Successful track record of managing a team and a $100M ARR portfolio
- Bachelor's degree, or equivalent combination of education and experience required