Job Summary

An information technology services company has an open position for a Remote Customer Success Director.

Must be able to:

• Own and achieve high-performing renewal, growth, and NPS targets
• Oversee all day-to-day operations for the Customer Success team
• Gather customer feedback and share feedback with product and engineering teams

Qualifications Include:

• Experience in SaaS/technology fields (bonus points for Dev Tools experience)
• Minimum 5 years previous experience in Customer Success
• Minimum 3 years in people management roles
• Previous experience as a Customer Success Manager
• Excellent interpersonal skills for zoom meetings with customers and communication skills via Slack/email