Remote Customer Success Director

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Feb 24, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A cloud-based business solutions company is seeking a Remote Customer Success Director.

Core Responsibilities Include:

  • Setting direction and speed. Assess risk, implement resources and creating a team culture
  • Building our customer success strategy
  • Serving as a strategic, trusted advisor to customers

Qualifications Include:

  • Empower the team and leads with empathy, integrity, and transparency
  • Understand the value drivers in SaaS business models and what levers to pull to influence them
  • Have a clear, professional, friendly, and informative communication style
  • Enjoy creative problem solving, being resourceful, and experiencing new and different challenges every day
  • Strong operational leader with experience building a scaled operating model
  • Set a firm strategy and plan to outline the large scale strategic initiative

COMPLETE JOB DESCRIPTION

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