Job Summary

A cloud-based business solutions company is seeking a Remote Customer Success Director.

Core Responsibilities Include:

• Setting direction and speed. Assess risk, implement resources and creating a team culture
• Building our customer success strategy
• Serving as a strategic, trusted advisor to customers

Qualifications Include:

• Empower the team and leads with empathy, integrity, and transparency
• Understand the value drivers in SaaS business models and what levers to pull to influence them
• Have a clear, professional, friendly, and informative communication style
• Enjoy creative problem solving, being resourceful, and experiencing new and different challenges every day
• Strong operational leader with experience building a scaled operating model
• Set a firm strategy and plan to outline the large scale strategic initiative