Remote Customer Success Director

Job Summary

An Internet of Things technology company needs applicants for an opening for a Remote Customer Success Director.

Must be able to:

• Spearhead company's Customer Success efforts and growth strategies
• Strategize, implement, and manage the Customer Success Department
• Develop and maintain Customer Management Service (CMS) processes and systems

Required Skills:

• Ability to travel
• 5+ years of experience leading customer success efforts, software customer service experience
• 3+ years of experience managing and scaling dynamic teams
• Bachelor’s degree or equivalent
• Deep understanding of and experience with formulating customer satisfaction, upsell, retention, and user adoption strategies
• Proven success building and improving customer success processes and overall departmental performance