Job Summary

A digital marketing agency has a current position open for a Remote Customer Success Director.

Must be able to:

• Develop vision for excellent client experience
• Create a company-wide client feedback loop
• Build and develop a team of world-class CSMs

Required Skills:

• 1+ years experience managing people and teams in a knowledge work environment
• 3+ years managing clients in a Customer Success or Account Management role
• Proven ability to create & execute processes in a knowledge work environment
• Strong understanding of digital marketing channels and strategy
• Strong project management skills and knowledge of tools
• Salesforce reporting knowledge