Job Summary

A computer technology company is seeking a Remote Customer Success Director.

Core Responsibilities of this position include:

• Managing capacity, capability, and availability to ensure resource allocation meets aggressive growth business commitments
• Leading and scaling the customer success team, while coaching and mentoring individuals
• Driving continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities, while shortening the customer onboarding time

Required Skills:

• B.S in IT, IS, CS, MIS or equivalent degree
• Prior experience in running client delivery functions including project management and project governance models that results in high customer satisfaction
• A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes
• Prior experience in running client delivery functions including project management and project governance models that results in high customer satisfaction