Job Summary
A solar energy company is searching for a person to fill their position for a Remote Customer Success Director.
Core Responsibilities of this position include:
- Mentoring and developing a team of customer success managers and their team managers
- Engaging key customers as an executive sponsor for business relationships
- Identify key improvements in the customer journey
Qualifications for this position include:
- 7+ years building and guiding customer success teams in a SaaS environment
- Familiarity and proficiency managing Enterprise accounts for at least 3+ years
- Proven record of building low-touch, scalable customer success teams to cover SMB customers