Job Summary
An interactive textbooks provider is in need of a Remote Customer Success Director in Asheville.
Must be able to:
- Ensure effective communication with students and instructors via messaging, email, and phone
- Develop and monitor processes and procedures
- Manage all user onboarding
Position Requirements Include:
- Work from home until at least January
- 5+ years' experience in educational technology support, customer success, and/or account management
- 2+ years' experience leading or managing an implementation or support team
- Master's degree or equivalent experience
