Job Summary

A question and answer site needs applicants for an opening for a Remote Customer Success Enablement Lead.

Individual must be able to fulfill the following responsibilities:

• Own the strategy, development, and daily operations of a holistic enablement program
• Own and lead CS playbook formation and activation across the product offerings
• Lead the execution of building out strategic priorities for the enablement of the CS team and its customers

Required Skills:

• Experience in a SaaS environment running a CS program and/or operations
• 7+ years of experience supporting a customer-facing organization
• 2+ years managing a team of 2 or more direct reports
• Demonstrated experience developing and delivering a customer and new hire onboarding program
• Teaching and facilitation skills with the ability to independently multi-task
• Strong interpersonal and communication skills and the ability to work effectively in a fast-paced environment