Remote Customer Success Enablement Manager

Job Summary

A software company is filling a position for a Remote Customer Success Enablement Manager.

Individual must be able to fulfill the following responsibilities:

• Create, execute, and manage customer-facing team enablement learning programs, content, resources, and tools
• Organize and manage our content, resources, and tools into centralized, easy-to-use, and up-to-date knowledge centers
• Identify and address team knowledge and skill gaps (and opportunities)

Required Skills:

• Company off-site summits
• 3+ years of experience designing and executing enablement programs, content, and training
• Demonstrated success in building and implementing programs that engage, educate, and deliver results
• Experience creating and managing ILT, VILT, on-demand, in-flow, and blended learning paths, courses, and content
• Experience managing content and communications strategy, resources, knowledge bases, wikis, and tools
• Exceptional written, verbal, organizational, and presentation / training skills