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Remote Customer Success Engineer

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Jul 08, 2021
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A website management platform is in need of a Remote Customer Success Engineer.

Candidates will be responsible for the following:

  • Serving as the first point of contact for developers working with our platform
  • Providing technical guidance and platform information to customers
  • Reviewing log files, New Relic data, codebase structure/contents and identifying potential points of failure, as well as areas of improvement

Position Requirements Include:

  • Broad background and knowledge of Drupal 7/8/WordPress/general web development, with a flair for excellent customer service and strong relationship management skills
  • Deep understanding of PHP - you program & debug PHP with experience working with Drupal 7/8 and/or WordPress
  • Demonstrated skills in GIT
  • Solid experience with Composer, Build Tools and CI
  • Solid experience using the command line
  • Previous experience doing IT or tech support

COMPLETE JOB DESCRIPTION

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