Remote Customer Success Engineer

Job Summary

An information technology company has an open position for a Remote Customer Success Engineer.

Must be able to:

• Serve as a technically credible, long-term advisor, advocate and guide to customers
• Act as primary contact for support tickets and escalation management, enhancement requests, andeducation/training needs
• Maintain a deep technical understanding of our product and help customers adopt the most relevant features

Position Requirements Include:

• 3-5+ years of experience in a technical Customer Success, Solution Engineer, or Technical Account Management ro
• Minimum of knowledge and foundation certification in AWS, GCP or Azure required
• A deep understanding of modern complex data systems at scale
• Experience using database technologies e.g., Couchbase, MongoDB, Cassandra, Neo4J, and similar
• Excellent organization, communication and interpersonal skills
• Experience in technical architecture design while working well managing complex tasks cross functionally