Remote Customer Success Engineer in Boston

Location: Massachusetts

Compensation: To Be Discussed

Staff Reviewed: Fri, Apr 30, 2021

This job expires in: 21 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

An IT and service company has an open position for a Remote Customer Success Engineer in Boston.

Core Responsibilities Include:

  • Participating in content creation and documentation efforts to help drive customer success and awareness
  • Collaborating closely with team members supporting renewals and expansion opportunities
  • Training and mentoring customers with new features as the platform expands

Applicants must meet the following qualifications:

  • Experience with major CRM and success platforms (Zendesk, Salesforce, HubSpot, Gainsight, Jira, etc.)
  • 3+ years in a customer facing role working with customers using web, email, chat, video and other tools to drive customer success o
  • Exposure to and understanding of public cloud platforms
  • Understanding and experience solving problems with reporting and visualization tools like Kibana and Grafana
  • Understanding and experience with logging and analytics solutions
  • Ability to make use of, and help customers make use of REST API's

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