Job Summary
An IT and service company has an open position for a Remote Customer Success Engineer in Boston.
Core Responsibilities Include:
- Participating in content creation and documentation efforts to help drive customer success and awareness
- Collaborating closely with team members supporting renewals and expansion opportunities
- Training and mentoring customers with new features as the platform expands
Applicants must meet the following qualifications:
- Experience with major CRM and success platforms (Zendesk, Salesforce, HubSpot, Gainsight, Jira, etc.)
- 3+ years in a customer facing role working with customers using web, email, chat, video and other tools to drive customer success o
- Exposure to and understanding of public cloud platforms
- Understanding and experience solving problems with reporting and visualization tools like Kibana and Grafana
- Understanding and experience with logging and analytics solutions
- Ability to make use of, and help customers make use of REST API's
