Job Summary

A healthcare technology company has an open position for a Remote Customer Success Executive Director in Watertown.

Core Responsibilities of this position include:

• Being responsible and accountable for customer satisfaction and retention within assigned book of accounts
• Mentoring, coaching, and supervising the overall performance of the staff
• Directing the team in the performance of prescribed service model for their respective clients

Required Skills:

• A demonstrated history of accomplishment in a leadership capacity
• At least 3-5 years of specific experience in Account Management or a Customer Service Capacity
• At least 3-5 years of working knowledge of Revenue Cycle, Commercial Insurance/Managed Care,