Job Summary
A cloud-based software company is filling a position for a Remote Customer Success Head.
Core Responsibilities of this position include:
- Managing a Customer Success department in the cloud-based software development product space
- Maintaining low churn rate and meet expansion goals
- Sharing customer insights with other departments and work together to meet goals
Skills and Requirements Include:
- Successful track records managing, renewing, and expanding SaaS accounts both hands-on and by enabling a team
- Experience in managing a team of Customer Success or Account Representatives
- Looking for responsibility, impact, and growth
- Ability to understand a complex technical product
