Job Summary
A developer of genetics and biology technology company is filling a position for a Remote Customer Success Implementation Senior Manager.
Individual must be able to fulfill the following responsibilities:
- Represent the CSI team at internal technical meetings
- Collect feedback from team on general market requirements/trends and feedback into Products team
- Deliver performance reviews for all direct reports
Skills and Requirements Include:
- Typically has 5+ years managing professionals
- Demonstrated strong work ethic and advanced organizational skills
- Ability to understand and escalate issues efficiently and appropriately
- Strong customer service orientation, adept at customer expectation management
- Ability to balance multiple priorities in a dynamic work environment involving multiple stakeholders
- Technical capability to learn and become proficient with analytical software
