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Remote Customer Success Lead

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Jun 18, 2018
Job Category: Customer Service, Information Technology
Weekly Hours: Part Time
Employer Type: Employer

Job Summary

A podcast hosting company is filling a position for a Remote Customer Success Lead.

Core Responsibilities of this position include:

  • Combining technical expertise with customer service to resolve questions and issues
  • Documenting and building new tools to improve support flows
  • Assisting with successful on-boarding of new customers

Skills and Requirements Include:

  • English fluency (written and spoken)
  • Ability to cover US hours noon-5pm EST
  • Available 20 hours per week
  • Experience in a similar role at another SaaS company
  • Excellent customer service skills

COMPLETE JOB DESCRIPTION

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