Remote Customer Success Lead

Job Summary

An energy company is seeking a Remote Customer Success Lead.

Must be able to:

• Serve as the highest level of customer issue escalation from the call center and call center management
• Assist Legal and Quality Assurance teams with responding to regulatory complaints
• Review and manage all online and social media account direct communications

Must meet the following requirements for consideration:

• Bachelor's degree or greater
• Previous experience in the energy industry, service contracts, or financial contracts
• Proficient at multitasking between phone calls, emails, chat, and social media
• Experience with understanding customer data and trends
• You provide outstanding internal and external customer service
• You can independently identify and resolve problems at the individual customer level and at the macro product level