Remote Customer Success Manager

Job Summary

A company is looking for a Remote Customer Success Manager for the LATAM region.

Key Responsibilities

• Understand customer needs and demonstrate the value of the platform
• Conduct structured account reviews and maintain key client relationships
• Manage expansion and renewal efforts for a designated book of business

Required Qualifications

• 2+ years of experience in customer-facing roles such as Customer Success or Account Management
• Prior experience in B2B SaaS, VoIP, or communications software preferred
• Comfortable negotiating contracts and holding a quota
• Ability to communicate effectively with various customer levels, including C-level executives
• C1/C2 level of English proficiency