Remote Customer Success Manager

Job Summary

A company is looking for a Remote Customer Success Manager in the US.

Key Responsibilities

• Become a product expert to understand customer usage and value derived from the platform
• Conduct structured account reviews to strengthen client relationships and mitigate churn risks
• Train and onboard clients while acting as a trusted advisor across all levels

Required Qualifications

• 3+ years of experience in customer-facing roles such as Customer Success, Account Management, or Sales
• Prior experience in B2B SaaS, VoIP, or communications software
• Experience managing a book of business with ownership over retention and growth
• Ability to thrive in a fast-paced, startup environment
• High level of accountability and autonomy