Job Summary
A software development firm is in need of a Remote Customer Success Manager.
Core Responsibilities of this position include:
- Responding to customer service escalations
- Managing the issues by facilitating the appropriate internal resources
- Tracking each issue to resolution
Position Requirements Include:
- 25% travel
- Strong customer service experience
- Experience measuring and communicating key customer success metrics
- Positive attitude and passionate about customer loyalty
- Proven effectiveness with difficult customer situations
- Strong ability to build relationships with both internal and external customers