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Remote Customer Success Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Dec 18, 2018
Job Category: Account Management, Management
Employer Type: Employer
Career Level: Management

Job Summary

An information technology and services company needs applicants for an opening for a Remote Customer Success Manager.

Individual must be able to fulfill the following responsibilities:

  • Own the customer retention strategy, identifying gaps and amending it to reflect customer needs
  • Track customer health and driving the resolution of critical escalations
  • Build and grow relationships within our top accounts

Qualifications Include:

  • Flexibility to travel (approx. 20%)
  • 2+ years in prior people management experience
  • Experience in post-sales account management in SaaS
  • Proven experience driving customer retention initiatives

COMPLETE JOB DESCRIPTION

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