Job Summary
A company offering a cloud-based Digital Experience Management service has an open position for a Remote Customer Success Manager.
Core Responsibilities Include:
- Serving as the customer voice
- Acting as a liaison between the client, support, product, and implementation teams
- Identifying new opportunities within existing accounts
Position Requirements Include:
- 3 years experience in a success or commercial customer facing role in a SaaS software company
- Experience with customer negotiations and objection handling
- Client account management with revenue growth responsibility
- Ability to work independently, as well as collaboratively
- Strong written and verbal communication skills a must