Remote Customer Success Manager

Location: Texas

Compensation: To Be Discussed

Staff Reviewed: Thu, Sep 24, 2020

This job expires in 4 days

Job Category: Account Management, Consulting

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

A company that specializes in business performance software is seeking a Remote Customer Success Manager.

Must be able to:

  • “Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey
  • Be consultative and build in-depth relationships and a complete understanding of their business goals and objectives
  • Build credibility, relationships, and influence C-level stakeholders by advocating Company's ‘Customers for Life’ philosophy

Qualifications Include:

  • A Texas resident
  • 5+ years CSM experience and preferably within the SaaS industry
  • Experience working closely with C-level / SVP-level executives at customers
  • Experience with executive business reviews and running engaging webinars
  • Experience creating structured programs to drive adoption
  • Experience influencing change in complex organization