Job Summary

A company that specializes in business performance software is seeking a Remote Customer Success Manager.

Must be able to:

• “Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey
• Be consultative and build in-depth relationships and a complete understanding of their business goals and objectives
• Build credibility, relationships, and influence C-level stakeholders by advocating Company's ‘Customers for Life’ philosophy

Qualifications Include:

• A Texas resident
• 5+ years CSM experience and preferably within the SaaS industry
• Experience working closely with C-level / SVP-level executives at customers
• Experience with executive business reviews and running engaging webinars
• Experience creating structured programs to drive adoption
• Experience influencing change in complex organization