Job Summary
A software company specializing in business performance has an open position for a Remote Customer Success Manager.
Candidates will be responsible for the following:
- “Owning the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey
- Being consultative and building in-depth relationships and a complete understanding of their business goals and objectives
- Building credibility, relationships, and influencing C-level stakeholders by advocating Company's ‘Customers for Life’ philosophy
Position Requirements Include:
- 5+ years CSM experience and preferably within the SaaS industry
- Experience working closely with C-level / SVP-level executives at customers (CIO, CTO Preferred)
- Experience with executive business reviews and running engaging webinars
- Ability to be at ease demonstrating product functionality
- Experience creating structured programs to drive adoption
- Experience influencing change in complex organizatio
